Refund policy

Return Policy

Taubik products can be returned up to 14 days after the purchase date. To start the return process, contact us at: info@taubik.com. You are solely responsible for returning the item in its original packaging. You are solely responsible for any and all shipping and handling charges, and you will be charged a 20% restocking fee upon Taubik’s receipt of the item. Taubik will not issue a credit until the item has been received.

Damaged or Defective Items;

If you receive a damaged item, contact our Customer Service Department within 4 days of delivery at info@taubik.com with supporting images and documentation. If there is significant visible damage to the shipping box or skid, you have the right to refuse delivery. Please take photos of the package and request that the carrier starts a claim with their company. We will ship you a new product as soon as we receive the old one back and assess the damages.

If you believe you have a defective product that was purchased within the last 14 days, it may be eligible for a manufacturing inspection by Taubik. We reserve the right to determine between a defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim.

 If you have any questions or concerns regarding returns, please contact our customer service team at info@taubik.com.

RETURN SHIPPING INFO

Taubik Inc.

ATTN: RETURNS DEPT.

ADDRESS
251 Massey Road, Guelph ON, N1H 7M3

 

Note: Refunds will be issued within approximately 2 weeks of receipt of the item returned. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Warranty

Taubik warrants that all new Electric Bicycles, and main components therein sold by Taubik or an authorized Taubik Dealer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original purchase.

Warranties must be filled out within 90 days of the purchase date, or the warranty may be void.

 This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

 If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed by any third party aside from an authorized dealer or service center.

 It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product, and its accessories. The seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Taubik is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

This warranty does not apply to the tire system, spokes, brakes, rims, and other mechanical components of the bicycle.